Hi there,

We're sorry for the disruption — we know unpaired screens are the last thing you need in the middle of your day.
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Here's where we are right now and the steps that will help us get your screens back up.
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Restart your players

Please restart all affected players. In many cases, they'll re-pair on their own once they come back online. This is the fastest path to recovery, so it's worth doing first before anything else.
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BrightSign devices

We're seeing BrightSign players consistently come back online and re-pair after a restart. If you're running BrightSign, a restart should resolve it.
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Samsung Tizen devices

Tizen players should be unaffected by this incident. If you're seeing any issues on Tizen screens, please let us know so we can investigate.
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Players that don't recover on their own

For screens that stay unpaired after a restart, we can re-pair them on our end — but only if we can tell them apart. That means:

• Players on different IP addresses: We can re-pair these for you. Just get in touch and we'll handle it.
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• Players sharing the same IP address (e.g. multiple screens on the same office network): Unfortunately, we can't distinguish between these players, so we can't re-pair them remotely. These will need to be added back to the CMS manually.

We know the manual re-pairing isn't what anyone wants to hear, especially at scale, and we're sorry for the time this will cost you. If you have a large estate affected, reach out and we'll work through it with you.
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We'll keep this post updated as the situation evolves.

Thanks for bearing with us.
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Hi there,

We've removed password login from Fugo. Going forward, all users will sign in using SSO (Google, Microsoft, or OKTA) or an OTP sent to your email.

​Why we made this change

Passwords are the most common entry point for account compromise. SSO and OTP are more secure, easier to manage, and align Fugo with the authentication standards expected by enterprise customers. Both options have been available in Fugo for several months, and the vast majority of our users had already moved away from passwords.

​What this means for you

Next time you sign in, choose either SSO or enter your email to receive OTP from the login screen. If your organisation already uses Google Workspace, Microsoft 365, or OKTA, SSO will be the fastest option. Otherwise, we'll email you a secure OTP — no password to remember.

​Need help?

If you run into any issues signing in, reply to this post or contact support and we'll get you sorted.

Release 2.3.3 brings a number of changes that affect day-to-day work. The headline is virtual screens - you can now play content in any browser without physical hardware. Alongside that, the dashboard creation flow has been rebuilt, screen pairing is more honest about license limits, and we have cleared out some long-standing rough edges.

Here is what changed.

New features

• Virtual screens - Run content in any browser without dedicated hardware. Each virtual screen gets a shareable URL and tracks viewers, which is useful for internal dashboards or temporary displays.
• Redesigned dashboard creation - The new modal puts common integrations (Looker, Power BI, Grafana, Google Sheets) and flows (Public URL, On-Premise, Local Player) front and centre, with a searchable grid for everything else.

Improvements

• Clearer screen license limits - Pairing a screen when you have hit your license cap now shows a proper limit screen with a usage bar and a path to add more licenses, instead of the old "Invalid PIN" error.
• Trigger setup - Creating a trigger now uses the same card-based picker as the rest of the product, with a dedicated configuration modal for HubSpot and Salesforce.
• Sidebar updates - Added a billing shortcut to the account dropdown, a "What's new" notice in the sidebar with a quick way to report a bug, and reorganised navigation for a cleaner hierarchy.

Bug fixes

• Screens page reliability - The screens page no longer crashes when monitoring data is unavailable, and offline screen counts display correctly even if monitoring fails.
• CMS version switching - Switching between CMS v1 and v2 is now more reliable, including across login and logout.
• General UI fixes - Dialogs scroll properly on shorter screens, active media cards are highlighted when their detail panel is open, and playlist content names no longer overlap the type label.

If you run into anything after updating, or want help with any of these changes, our support team is available.

Release 2.2.1 has two features worth knowing about. Fallback playlists let you set default content for your screens, so they never go blank when nothing is scheduled. And a new notification system gives you real-time visibility into what is happening across your workspace - screen changes, playlist updates, and more - without refreshing.

Here is what changed.

New features

• Fallback playlists - Screens can now have a fallback playlist that plays automatically during scheduling gaps. Set it once in workspace settings and your screens will always have something to show.
• Real-time notifications - Screen status changes, playlist updates, and other workspace events now stream in as they happen. A new event timeline on the home page gives you browsable history of recent activity.

Improvements

• Unpublish confirmation - Unpublishing a playlist now asks for confirmation first, preventing accidental disruption to live screens.
• Simpler join requests - Accepting or rejecting workspace join requests is now a single step with clear buttons, replacing a confusing multi-step flow.
• Smoother performance - Resolved animation-related slowdowns in screen grid and map views, particularly noticeable on accounts with larger deployments. Returning users should also see faster page loads.

Bug fixes

• Trigger creation - Fixed an issue that prevented new triggers from being created.
• Save and unpublish - The Save and Unpublish action was saving but silently skipping the unpublish step. It now works as expected.

If you have questions about fallback playlists or anything else in this release, reach out to our support team.

Release 2.1.1 covers a lot of ground. The headline is performance: if you manage a large number of screens, the screens page should feel noticeably faster. We have also tightened up playlist publishing, improved the AI assistant, and fixed a number of things that were causing day-to-day friction.

Here is what changed.

Improvements

• Faster screens page - The screens table has been rebuilt for better performance. Accounts with 100+ screens should see a real difference in load and response times.
• Smarter playlist publishing - The publish workflow is more predictable. You now get clear warnings when a publish will not reach any screens, or when saving changes could affect what is currently live.
• AI assistant - Responses are now formatted with rich text, making longer answers easier to read and follow.
• Sign-in - Logging in after entering your code is faster. We also fixed edge cases where the sign-in flow could get stuck or show a blank screen.

Bug fixes

• Playlist targeting - Property-based targeting conditions were not being sent correctly in some cases. This is now fixed.
• Screen status in playlists - Online and offline status now displays correctly when creating or editing playlists.
• General UI fixes - Resolved issues with overlapping menus, inconsistent tooltip behaviour, and dialogs stacking on top of each other.

If you run into anything after updating, or want help with any of these changes, our support team is available.

Fugo is now officially available in the Philips ProStore, making it deployable on Philips professional displays running the Wave platform.

For teams running screens at scale - across offices, warehouses, manufacturing floors, or distributed locations - this provides a more structured way to provision and manage hardware.

Displays are registered centrally, applications are deployed remotely, and updates are managed across the fleet.

No USB installs. No manual device-by-device setup.

What is Philips Wave & ProStore?

Wave is Philips’ cloud-based platform for provisioning and managing professional displays. It’s designed for commercial environments where screens are treated as managed infrastructure rather than standalone devices.

The Philips ProStore is the application marketplace within Wave. It allows approved apps like Fugo to be installed directly onto managed displays, remotely and at scale.

Supported Philips displays

Fugo is supported on Wave-enabled Philips professional lines including:

• Q-Line
• D-Line
• T-Line
• E-Line
• C-Line (model and firmware dependent)

You can view our listing in the Philips ProStore.

Documentation & setup

If you’re exploring Philips hardware, we’ve also published:

• A Philips hardware directory outlining supported display lines
• A Wave installation guide with step-by-step setup instructions

Planning new deployments? Need hardware?

If you’re actively planning new deployments or evaluating display procurement, we’re happy to connect you directly with our partners at Philips Professional Display Solutions (PPDS) to explore Wave-enabled options.

As always, if you want a second opinion on hardware strategy before making a purchase, reach out to sales@fugo.ai ✉️

Update: Bug fixed 7:30 PM CST

The issue has now been resolved.

If you’re still seeing media that won’t load or preview, please remove the affected items, refresh the page, and re-upload or re-add the media.

If the issue persists, try clearing your browser cache or opening Fugo in an incognito/private window.

Reach out to us via the support chat box or support@fugo.ai if you're still experiencing problems.

Thank you for your patience!

Bug detected - 3:00 PM CST

We’re currently investigating a bug where media previews may fail to load in the Media library. This can make newly uploaded files appear unusable, even though the upload itself may have completed.

Our team is actively working on a fix and we’ll update this feed as soon as we have more information.
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Thanks for your patience!

We’ve introduced a new Planner tab to help you visualize playlist schedules across your screens.

The Planner gives you a calendar- and timeline-based view of when playlists are scheduled to run, making it easier to understand what content is playing, where it’s playing, and how schedules overlap over time.

You can find the it by opening Planner from the navigation sidebar in the CMS:

What you can do with the Planner:

• View all scheduled playlists in one place
• See schedules laid out in calendar or timeline views
• Switch between day, week, and month views (timeline view)
• Distinguish between ongoing playlists and date range playlists
• Filter, group, and sort playlists to focus on specific screens or setups

The Planner is currently in early beta and is designed as a view-only tool. Playlist creation and scheduling are still managed from the Playlists page, and any changes made there will automatically appear in the Planner.

We’re actively gathering feedback as we continue to iterate on this feature. If you have suggestions or questions, get in touch with our support team at support@fugo.ai.

👉 Learn more in our guide: Using the Planner to view playlist schedules

We’ve added a new Table view to the Screens page, designed to make managing larger screen networks faster and more flexible:

Table view replaces the old list view and gives you a structured overview of all your screens in one place.

You can now:

• View screens in a configurable property table instead of tiles
• Show or hide property columns and reorder them to match how you work
• Create your own custom screen properties to add to your view
• Group screens by attributes like status or type to quickly scan your network
• Select multiple screens at once and perform bulk actions more easily

Your table layout is saved automatically, so it stays consistent between sessions.

🏷️ Also new: create screen labels

We’ve also added Labels to the screen settings tab, which let you tag screens with short, reusable markers (for example, by team, location, or purpose):

Labels can be added from an individual screen’s dashboard and are available as a column in Table view, where you can use them to organize and group screens across your account:

🦮 Get more guidance

For deeper walkthrough of the new Table view and the full screen management feature set, you can find it in our Screen management guide.

We’ve refreshed the layout of the Fugo CMS to make navigation clearer, faster, and more spacious. The main navigation has moved into a left-hand sidebar, giving you more room for your screens, playlists, dashboards, and content.

Here’s what’s new:

🔎 Search, account tools & workspace switching moved to the top left

• Your account icon (the green circle) now sits in the top left corner.
• The space switcher (for switching between workspaces) is also located in the top left, right beside your account icon.
• The search bar has moved to the top left as well, making it easier to jump to actions, pages, and support.

🆕 “What’s New” is now found via the search bar

• You can access the What’s New page (the Fugo app changelog) by clicking into the search bar and selecting What’s New under the Support section.

📂 A new collapsible sidebar

• All navigation items (Playlists, Screens, Content, Dashboards, Triggers, etc.) now appear in a vertical sidebar.

• Use the arrow button in the bottom left to collapse or expand the sidebar at any time - helpful when you want maximum workspace for dashboards, playlists, or screen management.

As always, if you want to share feedback, we’re all ears!